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Configuring Alice Mail on Thunderbird: Easy Guide

Autore: Francesco Zinghinì | Data: 25 Dicembre 2025

In an ever-evolving digital world, email management remains a fundamental daily activity. For many Italians, the Alice email address, now TIM Mail, represents a piece of personal history, a link to their first Internet connections. At the same time, Mozilla Thunderbird stands as a bastion of flexibility and security, an open-source mail client that combines tradition and innovation. This comprehensive guide was created to answer a specific need: configuring Alice Mail on Thunderbird simply and correctly. The goal is to provide a clear and detailed resource, suitable for both less experienced users and those looking for solutions to specific problems, valuing efficiency without sacrificing familiarity.

We will follow the configuration process step by step, analyzing the necessary technical parameters and offering practical solutions for the most common errors. In a European context where privacy and data management are increasingly central, choosing reliable tools like Thunderbird to manage a historic account like Alice Mail is a decision that looks to the future while honoring the past. The combination of these two services allows for the creation of a powerful and personalized email management system that perfectly adapts to the work and personal needs of a diverse audience, rooted in Mediterranean culture but with an open eye toward global innovation.

Why Choose Thunderbird for Your Alice Mail

Mozilla Thunderbird is a free and open-source email client, appreciated for its flexibility and extensive customization possibilities. Unlike webmail, which requires access via a browser, a desktop client like Thunderbird allows you to download and manage messages directly on your computer. This offers significant advantages: offline access to already downloaded emails, faster consultation speed, and the ability to unify multiple email accounts (not just Alice) into a single interface. For those who own a historic @alice.it address, often linked to a TIM contract, pairing it with Thunderbird means modernizing their user experience, benefiting from advanced features such as powerful filters, an excellent address book manager, and solid security support, elements that make it a valid alternative to clients like Outlook.

Before You Start: IMAP or POP3

Before proceeding with the configuration, it is essential to understand the difference between the IMAP and POP3 protocols, as the choice will influence how emails are managed on your devices. The IMAP (Internet Message Access Protocol) protocol synchronizes emails by keeping them on the server. This means that every action (reading, deleting, moving) performed on one device will be reflected on all others. It is the recommended choice if you check mail from multiple locations, such as PC, smartphone, and tablet. Conversely, the POP3 (Post Office Protocol 3) protocol downloads messages to the device and usually deletes them from the server. This option is suitable if you use only one computer and want to free up space on the server, but it makes management from multiple devices more complex. For most modern users, IMAP is the most practical and versatile solution.

Configuration Parameters for Alice Mail

To correctly configure your Alice Mail account (@alice.it) on any mail client, including Thunderbird, specific parameters are required. These data allow the program to communicate with TIM servers to download and send messages. Make sure you have your full email address and the corresponding password handy. Here are the official parameters provided by TIM.

Incoming Mail Server (IMAP)

  • Server: in.alice.it
  • Port: 143
  • Connection security: STARTTLS (or TLS, if STARTTLS is not available)
  • Authentication method: Normal password

Incoming Mail Server (POP3)

  • Server: in.alice.it
  • Port: 110
  • Connection security: STARTTLS (or TLS)
  • Authentication method: Normal password

Outgoing Mail Server (SMTP)

  • Server: out.alice.it
  • Port: 587
  • Connection security: STARTTLS (or TLS)
  • Authentication method: Normal password (requires authentication)

It is fundamental that the outgoing mail server (SMTP) also requires authentication, using the same credentials as the incoming mail. This prevents common problems when sending emails.

Guided Configuration of Alice Mail on Thunderbird

Now that we have clarified the basic concepts and necessary parameters, let’s see how to add your Alice Mail account to Thunderbird. The procedure is quite simple thanks to the program’s automatic configuration.

  1. Add a new account: Open Thunderbird. If it is the first time you are launching it, you will be asked directly to configure an account. Otherwise, click on the menu (the three horizontal lines at the top right) and select “New Account” > “Existing Email”.
  2. Enter your credentials: In the window that appears, enter your name (which will be displayed as the sender), your full Alice email address (e.g., name@alice.it), and the password. Click on “Continue”.
  3. Automatic verification: Thunderbird will try to automatically find the correct server settings. In most cases, it will detect the correct IMAP parameters. If the data found matches those listed previously (in.alice.it for IMAP, out.alice.it for SMTP), you can click on “Done”.
  4. Manual configuration (if necessary): If the automatic search fails or proposes incorrect parameters, click on the “Manual config” button. A screen will open where you can manually enter all the data: incoming and outgoing servers, ports, security, and authentication method, as described in the previous section. Ensure the username is your full email address. Once all data is entered, click on “Re-test” and then on “Done”.

Once this procedure is complete, your Alice Mail account will be added to Thunderbird, and the program will begin downloading your messages.

Troubleshooting Common Issues

Sometimes, despite following the procedure, errors may occur. Configuration problems are often linked to incorrect parameters or provider restrictions. Let’s see how to solve the most frequent ones.

Password Error or Login Failed

If Thunderbird reports a password error even if you are sure it is correct, the cause might be elsewhere. First, try accessing your mailbox via the TIM webmail. If you can access it, the problem is in the client. Check the parameters entered in Thunderbird again, especially the authentication method (“Normal password”) and connection security (“STARTTLS”). Sometimes, temporary problems on TIM servers can cause these errors, which resolve themselves after some time.

Unable to Send Emails

A classic problem is being able to receive mail but not send it. This is almost always due to an incorrect configuration of the outgoing server (SMTP). Ensure that the server is out.alice.it, the port is 587, and, above all, that authentication is set with the same credentials as the incoming mail. Some users have resolved sending issues related to security certificates simply by confirming the security exception when prompted by Thunderbird.

Internet Connection Limitations

It is important to know that TIM, in some cases, might limit the use of its mail servers (particularly POP3 and SMTP) only to those connecting via a TIM line (ADSL/Fiber or mobile). If you are using another operator and encounter problems, access via webmail remains the most reliable solution. However, IMAP configuration tends to be more flexible and often works with other providers as well. If problems persist, you may need to contact TIM support to check for any blocks on your account.

  1. Launch Thunderbird and Add Account

    Open Mozilla Thunderbird on your computer. Click on the main menu (the three lines at the top right), select “New Account” and then click on “Existing Email”.

  2. Enter Alice Mail Credentials

    In the configuration window that appears, type your full name, your Alice email address (e.g., name@alice.it), and the correct password. Click “Continue” to proceed.

  3. Choose IMAP or POP3 Protocol

    Thunderbird will search for settings. It is recommended to select IMAP to synchronize emails across multiple devices. Use POP3 only if you wish to download mail to a single computer.

  4. Verify Server Parameters

    If automatic configuration fails, click on “Manual config”. Set the incoming server to in.alice.it (port 143 for IMAP) and the outgoing server to out.alice.it (port 587).

  5. Set Connection Security

    Ensure that connection security is set to STARTTLS (or TLS) for both servers. The authentication method must be set to “Normal password”.

  6. Complete Configuration

    After verifying that all entered data is correct, click on the “Re-test” button and then on “Done”. Thunderbird will now begin downloading your emails.

  7. Troubleshooting Sending Issues

    If you encounter errors when sending, verify that the SMTP server (out.alice.it) requires authentication with the same credentials as the incoming mail and check for any provider blocks.

Conclusions

Configuring Alice Mail on Mozilla Thunderbird is an operation that combines the familiarity of a historic email service with the power and security of a modern, open-source client. By following this guide, even less experienced users can complete the process in a few minutes, choosing the protocol best suited to their needs and entering the correct parameters. The choice of IMAP is recommended for its flexibility and synchronization capability across multiple devices, a crucial aspect of our increasingly connected daily lives. Although small obstacles may arise, such as authentication errors or issues related to the sending server, solutions are often within reach by carefully checking the entered data or, if necessary, opting for manual configuration. The integration between Alice Mail and Thunderbird represents an excellent solution for managing your email efficiently, securely, and personally, demonstrating how tradition and innovation can profitably coexist in the digital ecosystem.

Frequently Asked Questions

What are the correct server settings for configuring Alice Mail on Thunderbird?

To configure the account correctly, you should use specific parameters for incoming and outgoing servers. For the incoming IMAP server, set the host to in.alice.it with port 143. For the outgoing SMTP server, use out.alice.it with port 587. It is crucial to set the connection security to STARTTLS and the authentication method to Normal password for both servers to ensure successful communication.

Why am I unable to send emails even though I can receive them?

This issue is typically caused by an incorrect configuration of the outgoing SMTP server. Ensure that the server address is out.alice.it and the port is set to 587. Most importantly, verify that authentication is enabled for the outgoing server using the same credentials (full email address and password) as your incoming mail. Without this authentication, the server will reject your attempts to send messages.

Should I choose IMAP or POP3 when setting up Alice Mail?

For most modern users, IMAP is the recommended choice. It synchronizes your emails across the server and all your devices, allowing you to manage messages from your PC, smartphone, and tablet simultaneously. You should only choose POP3 if you use a single computer and prefer to download messages locally while removing them from the server to free up space.

How can I fix password errors reported by Thunderbird?

If Thunderbird reports a password error, first try logging into the TIM webmail via a browser to confirm your credentials are correct. If web access works, the issue lies within the client settings. Check that your authentication method is set specifically to Normal password and not an encrypted option. Additionally, ensure connection security is set to STARTTLS, as incorrect security protocols can often mimic password failures.

Can I use Alice Mail on Thunderbird with a non-TIM internet provider?

Yes, you can generally use Alice Mail with other providers, especially when using the IMAP protocol which is more flexible. However, be aware that TIM may sometimes apply restrictions on the SMTP outgoing server for users not connected via a TIM landline or mobile network. If you encounter persistent sending blocks while using a different operator, you may need to contact support or use webmail as an alternative.