Imagine: you’re at the supermarket, cart full, ready to pay, and… your Postepay card doesn’t work! A nightmare, right? A card’s demagnetization can happen to anyone, but don’t panic! In this complete guide, you’ll find all the information you need to handle the situation: how to recognize a demagnetized Postepay, what to do to request a new card, how to protect your Postepay from future issues, and much more. Keep reading and discover how to solve this problem quickly and easily!

What to Do if Your Postepay Card is Demagnetized

If your Postepay card is demagnetized, the magnetic stripe on the back will no longer work correctly, preventing you from making payments or withdrawals. In this case, the best solution is to request a new card. It’s important to know that even if the physical card doesn’t work, it’s still possible to transfer funds from the demagnetized card.   

Unfortunately, the official Poste Italiane website does not provide specific information on what to do if a card is demagnetized. However, contacting Poste Italiane customer service is the most reliable way to get help in this situation.   

How to Request a New Postepay Card

To request a new Postepay card, you can follow these steps:

• Contact Poste Italiane customer service: You can call the toll-free number 803.160 from within Italy or +39.06.4526.3160 from abroad. Customer service is available Monday through Saturday, from 8:00 AM to 8:00 PM.   
• Go to a post office: You can request a new card at any post office.   
• Use the Postepay app or the Poste Italiane app: If you have the Postepay app or the Poste Italiane app, you can request a new card directly from the app.   

While you wait for the new card, Postepay Evolution allows you to temporarily block your card for payments, withdrawals, and online purchases. You can do this by going to the “Card Settings” section directly from the Poste Italiane app, the Postepay app, or the BancoPosta app.   

Replacement Costs and Times

The issuance cost for a new Postepay card varies depending on the card type.

The remaining balance on the old card will be automatically transferred to the new card. Once you receive the new Postepay Evolution, you can activate it online, via the app, at a post office, or at any Postamat ATM.   

The time required to replace a demagnetized Postepay card can vary.   

How to Prevent Your Postepay Card from Being Demagnetized

To prevent the demagnetization of your Postepay, it’s essential to store it correctly in a wallet or a dedicated card holder that protects it from any potential damage . Additionally, it’s important to follow these tips:   

• Avoid placing the card near magnetic sources: Keep your card away from magnets, speakers, cell phones, and other electronic devices that could generate magnetic fields.   
• Don’t keep the card near metal objects: Avoid keeping the card near keys, coins, or other metal objects that could scratch the magnetic stripe.   
• Be careful when using the card in places with security systems: Some security systems, like those used in stores, can generate magnetic fields that could demagnetize the card.   
• Protect the card from extreme heat: Do not leave the card exposed to high temperatures, such as inside a car parked in the sun, as heat can damage the magnetic stripe.   
• Be aware of RFID interference: Cards with RFID technology, such as access cards or some credit cards, could interfere with your Postepay and cause it to demagnetize if kept in contact for a long time.   

What to Do if the Card Doesn’t Work but Isn’t Demagnetized

If your Postepay card doesn’t work, but it doesn’t seem to be demagnetized, there could be other reasons for the malfunction. Here are some possible causes and solutions:

• Expired card: Check the expiration date on the card. If the card is expired, you will need to request a new one.   
• Blocked card: The card may have been blocked for security reasons. In this case, contact Poste Italiane customer service to unblock the card.
• Technical issues: There might be technical issues with the card or the payment system. In this case, try using the card at another time or contact Poste Italiane customer service for assistance.
• Dirty chip: Try cleaning the card’s chip with a pencil eraser.   

Conclusions

The demagnetization of a Postepay card can be an unpleasant event that disrupts our routine and causes inconvenience, especially when we need to make a payment or withdrawal. Fortunately, requesting a new card is a relatively simple and fast process, with several options available: contacting customer service, going to a post office, or using the Postepay app.

It’s important to emphasize that prevention plays a crucial role in protecting our Postepay from demagnetization. Storing the card in a proper wallet, away from magnetic sources and metal objects, can significantly reduce the risk of damage to the magnetic stripe.

Furthermore, it’s essential to be aware of the factors that can cause demagnetization, such as proximity to smartphones, magnets, speakers, and security systems. Adopting preventive measures like keeping the card away from these devices and using protective sleeves can help extend the life of our Postepay.

Finally, it’s good to remember that demagnetization is not the only cause of a card malfunction. Checking the expiration date, verifying if the card has been blocked for security reasons, and cleaning the chip are actions that can resolve potential issues. In case of any doubts or difficulties, the Poste Italiane customer service is always available to provide assistance and support.

Frequently Asked Questions