Lost your Postepay card or afraid it’s been stolen? Block your card immediately! In this complete guide, we’ll show you step-by-step how to block your Postepay card quickly and easily, using both the Postepay app and the Poste Italiane website. Don’t waste precious time, protect your funds immediately!

Online Security with Postepay

Poste Italiane is committed to ensuring the security of your funds and online transactions. Here are some tips to protect your Postepay card:

• Use a strong password: Choose a complex and hard-to-guess password to access your Postepay account.
• Enable notifications: Enable notifications to be alerted of every transaction made with your Postepay card.
• Beware of suspicious emails: Do not click on links or attachments in suspicious emails that may try to steal your personal data.
• Update the app regularly: Make sure you always have the latest version of the Postepay app installed on your smartphone.
• Use the PosteID Code: The PosteID Code is a six-digit code you choose when you enable your products in the app (such as BancoPosta Account, Postepay Card, Smart Savings Book, etc.). This code allows you to access the apps and the private area of Poste.it and to authorize your online transactions, adding an extra layer of security.
• View your PIN in the app: You can view your Postepay card’s PIN at any time directly in the Postepay app or the Poste Italiane app, in the “Settings” section. Alternatively, you can contact Customer Support at +39.06.4526.3322 from Italy and abroad.

How to Block Your Postepay from the App

Blocking your Postepay card from the app is a quick and intuitive process. Follow these simple steps to protect your funds in case of loss, theft, or suspected fraudulent activity:

1. Open the Postepay or BancoPosta app: Make sure you have the Postepay app or BancoPosta app installed on your smartphone and are logged into your account.
2. Go to the “Card Settings” section: Once logged in, find the section dedicated to your Postepay card settings.
3. Select the “Block Card” option: Within the card settings, you will find the option to block your Postepay card.
4. Confirm the block: Follow the on-screen instructions and confirm your request to block the card.

Your Postepay card will be blocked immediately, ensuring the real-time security of your funds. You will receive a notification confirming the block.

Remember: If you have blocked your Postepay card due to theft or loss, it is essential to file a report with the relevant authorities.

How to Block Your Postepay from the Website

If you prefer to use a computer, you can also block your Postepay card from the Poste Italiane website. Here’s how:

1. Log in to the Poste Italiane website: Visit the official Poste Italiane website and log in to your private area.
2. Go to the “Postepay” section: In your private area, find the section dedicated to Postepay services.
3. Select the card to block: If you have multiple Postepay cards associated with your account, select the one you want to block.
4. Click on “Block Card”: Find the option to block the card and follow the on-screen instructions.
5. Confirm the block: Enter the required information and confirm your block request.

In this case as well, your Postepay card will be blocked immediately. You will receive a confirmation via email or through a notification in the app.

Important: When you block the card from the website, you cannot top up a Postepay Evolution card.

Reasons to Block Your Postepay Card

There are several situations where you might need to block your Postepay card. Here are some of the most common reasons:

• Theft or loss: If you have lost your Postepay card or suspect it has been stolen, blocking it immediately is crucial to prevent unauthorized use. In case of theft or suspected fraudulent activity, blocking your Postepay card is the first and most important action to take to limit the damage.
• Suspected fraudulent activity: If you notice suspicious transactions on your Postepay card or suspect that someone is trying to use your card without your authorization, block it immediately to protect your funds.
• Damaged or malfunctioning card: If your Postepay card is damaged or not working correctly, you may need to block it to avoid problems with payments or withdrawals. In this case, you can request a replacement card through the Poste Italiane app, the Postepay app, the BancoPosta app, the postepay.it website, or by visiting a post office.
• Temporary security block: If you want to temporarily disable your Postepay card for security reasons (for example, while traveling), you can block it and unblock it later.

What to Do After Blocking Your Postepay Card

After blocking your Postepay card, here’s what you need to do:

• Request a new card: You can request a new Postepay card online via the postepay.it website, through the Postepay app, or by visiting a post office.
• Activate the new card: Once you receive the new card, you can activate it online, through the Poste Italiane app or the Postepay app, at a post office, or at any Postamat ATM. If the new card was issued following a block for theft or loss, you will need to upload a copy of the police report and, if you still have the old card, a photo of it cut through the chip.
• Transfer the funds: The funds on your Postepay card at the time of the block will be transferred to the new card you request.
• File a police report (in case of theft): If you blocked your Postepay card due to theft, it is important to file a report with the relevant authorities and confirm the block request with the Post Office, by registered mail or fax, providing a copy of the filed report.
• Deactivate Google Pay (if your smartphone is lost): If you have lost your smartphone, in addition to blocking your Postepay card, remember to also deactivate Google Pay. You can do this by contacting customer service or by accessing the Google Pay website from another device and removing your card.
• Delete data from your old phone (when changing smartphones): If you have changed smartphones, remember to delete all personal information, including Google Pay, from your old phone before disposing of it.
• Retrieve the IBAN: You can retrieve your Postepay Evolution’s IBAN at any time by visiting a post office, through the Poste Italiane app or the Postepay app, or by accessing the private area of the Postepay website.
• Contact customer support: If you have any doubts or problems, you can contact Postepay customer support at the toll-free number 800.003.322 (from Italy) or at +39.06.45.26.33.22 (from abroad).

Cardless Withdrawal with Postepay

With Postepay, you can withdraw cash even without your physical card! Use the “Cardless Withdrawal” feature available in the Postepay app or the BancoPosta app. Here’s how:

1. Select a contact: Choose the contact you want to send the money to for withdrawal.
2. Send money in real time: Send the desired amount to another Postepay card. The P2P service is free for transfers up to 25 euros per day.
3. Go to a Post Office or a Postamat ATM: Ask the Post Office clerk or use the Postamat ATM to withdraw the money.
4. Follow the instructions: Enter the desired amount on the terminal and show your ID and tax code.
5. Scan the QR Code: Use the Postepay or BancoPosta app to scan the QR Code provided to you.
6. Authorize the transaction: Confirm the transaction by entering your PosteID Code.

Postepay Digital: Features and Benefits

Postepay Digital is the fully digital prepaid card that allows you to make payments and online purchases easily and securely. Here are some of its main features:

• Immediate activation: The Postepay Digital card is active within minutes of your request.
• Contactless payments: Use your Postepay Digital for contactless purchases via smartphone in over 40 million stores worldwide that accept Mastercard with Google Pay, Apple Pay, and Postepay Code.
• Online purchases: Make purchases on all websites that accept Mastercard.
• Payments at the Post Office: Pay bills, top up your phone, and use fund transfer services at all post offices.
• Pay with Postepay Code: Through the Postepay and BancoPosta apps, you can pay at Post Offices or participating stores by simply scanning the QR code with the app or your smartphone’s camera and authorizing the payment with your PosteID.

Table: How to Block Your Postepay Card

Conclusion

The security of your funds is a priority for Poste Italiane, which provides users with tools and services to protect their prepaid cards. Blocking your Postepay card when necessary is a fundamental action to protect yourself from potential fraud and ensure the safety of your money. Poste Italiane is constantly working to improve its security services, offering innovative and intuitive solutions to manage your finances responsibly and securely. Using the Postepay app and the Poste Italiane website further simplifies the management of your card, allowing you to block it quickly and securely at any time and from anywhere. Remember, acting quickly is crucial to protecting your funds. Following these simple steps will help you keep your money safe in any situation.

Frequently Asked Questions