In today’s digital world, having reliable technology partners is crucial for the success of any business. When it comes to document management and digital signatures, Namirial emerges as a beacon of excellence and reliability.

Whether you are a new customer looking for innovative solutions or a regular user in need of assistance, knowing how to contact Namirial and use its customer support can make all the difference.

So let’s see how to contact Namirial!

Who is Namirial

Namirial is a leading company in the digital signature and electronic document management sector. Founded in Italy, it has rapidly expanded internationally, offering solutions that facilitate business processes in a secure and legally recognized way.

Through its range of services, Namirial enables organizations of all sizes to digitize their operations, improving efficiency and reducing costs.

The Importance of Effective Customer Support

In an increasingly digitized world, timely and competent customer service is no longer an option, but a necessity.

Namirial knows this well, which is why it provides its users with a qualified support team, ready to assist with every request with professionalism and diligence. From solution implementation to after-sales support, Namirial is committed to ensuring that every customer receives the attention and support needed to successfully navigate the world of document digitization.

Phone Contact Channels

Contacting Namirial by Phone

If you need to contact Namirial S.p.A., you can call the number 071 63494.

However, it should be noted that this contact number appears on the official Namirial services webpage only as a reference for the company Namirial S.p.A., but it is not indicated as a direct phone contact for customer support.

Also, the number 02 304 59 063, listed on the official page of the Agency for Digital Italy (AgID), is no longer active.

Therefore, we are led to believe that, like many companies operating online, customer service is limited to online digital support (chat, email, chatbot).

Email Contact Channels

Contacting Namirial via Email

Users of Namirial’s Certified Electronic Mail (PEC) can send their requests to the following email addresses:

• email for sales information: supportopec@namirial.com.

• email for technical support requests: supportopec@pro.sicurezzapostale.it.

When writing a support email, it is important to include your name, contact information, customer ID, and a detailed description of the issue or problem you are facing. This helps Namirial’s support team to better understand the situation and provide more accurate answers.

Support emails are generally answered within 24-48 business hours.

Live Chat Contact Channels

Contacting Namirial via Live Chat

The live chat for Namirial customer support is easily accessible through their website. This channel is particularly advantageous for resolving small issues or getting quick answers in real time.

Given the difficulty in finding more precise information online, we must assume that this is the company’s preferred system for offering customer support.

By opening the Live Chat, you will immediately get a response from the Digital Assistant of Namirial SpA (a chatbot), which will assist you with all your requests.

Social Media Contact Channels

Contacting Namirial on Social Media

Namirial is present on various social media channels, including Facebook, Twitter, LinkedIn, and YouTube. Customers can contact Namirial for support by sending a private message through these platforms:

• Namirial Facebook Page
• Namirial Twitter Account
• Namirial LinkedIn Account

• Namirial YouTube Channel

Sending a private message is simple: just go to Namirial’s official profile on the desired platform and use the option to send a message. It is recommended to include the same details in the messages as you would provide via email.

Responses to private messages on social media are generally provided within 24 hours.

Web Portal Contact Channels

Contacting Namirial via the Web Portal

Users can create an account on the Namirial web portal to access exclusive services, including the ability to submit support requests directly through the portal.

To submit a request, after logging in, go to the support section and fill out the support request form with all relevant details.

Requests submitted through the web portal are typically handled within 24-48 business hours, ensuring efficient and targeted support for customer needs.

To access digital support, you can visit the Namirial service desk page.

From this page, you can either fill out a support form or chat with the Live Chat, from which you will immediately receive a response from the Digital Assistant of Namirial SpA (a chatbot), which will assist you with all your requests.

Troubleshooting Common Issues

Billing Issues

Resolving Billing Issues with Namirial

• Among the most common billing problems that Namirial customers might encounter are discrepancies between the invoiced amount and the service received, delays in receiving invoices, or difficulties with the online payment process. These issues can cause concern and require clarification or correction.
• To resolve the most common billing issues, it is advisable to first check the received invoice in detail, comparing it with the stipulated service agreement. If discrepancies persist or you need assistance with online payment, you can access your private area on the Namirial portal and follow the instructions for managing invoices, or use the service desk.
• In case billing problems cannot be resolved independently or for further assistance, you can contact Namirial customer support through the support form on the web portal, by sending an email dedicated to customer service. The team is prepared to offer support, clarify any doubts, and resolve any billing-related issues promptly.

Technical Issues

Resolving Technical Issues with Namirial

• The most common technical problems that Namirial customers might experience include difficulties accessing online services, slowdowns or malfunctions of applications, and issues related to the integration of Namirial software with other systems. These hitches can hinder the efficiency and effectiveness of using the services.
• To address technical problems, Namirial recommends starting by consulting the Contact Us section and the troubleshooting guides available in the support portal. Many technical difficulties can be resolved by following the specific steps described therein. Additionally, you can always use the password reset function or the application configuration guide if the problems concern access or installation.
• If the proposed solutions are not effective, Namirial’s customer support team is ready to help you. You can contact technical support via the live chat in the support portal, by sending a technical support request through the dedicated form. The team of experts is available to ensure that every technical problem is resolved quickly and efficiently, allowing customers to resume operations without further inconvenience.

Tips for Contacting Namirial

• Choose the contact channel best suited to your needs: if you are looking for an immediate answer to your questions, use the live chat. On the other hand, if your problem requires sending documentation or if you need a detailed explanation, sending an email or using the web portal might be more appropriate solutions.
• Make sure you have all the information on hand: when you decide to contact Namirial, it’s important to be prepared. Having information such as your customer number, order number, or a detailed description of the problem can make it easier for operators to identify and resolve your query more quickly and efficiently.
• Be clear and concise in your communication: effective communication is key. Make sure to present your problem or request clearly and precisely. Providing all necessary details from the outset can help the support team better understand the situation and act accordingly in a targeted and timely manner.
• Be patient and courteous: support requests are handled based on urgency and order of arrival. There may be waiting times, especially during peak periods. Maintaining a patient and courteous approach towards operators is not only a sign of civility but can also help establish a positive relationship with customer support, facilitating the resolution of any problems.

Conclusion

In this article, we have examined the different ways you can contact Namirial for support. We have provided information on each contact channel, as well as tips for contacting the company effectively.

We hope this information is useful to you and that you are able to quickly resolve any issues you may have.

Frequently Asked Questions