We live in an era where technology simplifies every aspect of our lives, and personal finance management is no exception. Postepay, the most popular prepaid card in Italy, has evolved to offer an increasingly complete and intuitive user experience, thanks to its dedicated app. With the Postepay app, you can manage your cards easily and quickly, directly from your smartphone, wherever you are. Among the many features offered, one of the most useful is the ability to view your Postepay card number directly on the app.

This information, often essential for making online payments, phone top-ups, or simply for providing card details when needed, is now just a tap away. But how do you access your Postepay card number through the app?

It’s a simple and intuitive process, but sometimes, among the many features offered, it might not be immediately obvious where to find the right section. For this reason, we’ve created this complete and detailed guide, which will walk you step-by-step through viewing your Postepay card number on the app.

Whether you’re a new user of the Postepay app or have been using it for a while, this guide will provide you with all the necessary information to navigate the app confidently and quickly find the information you need. Together, we will explore the different sections of the app, the security features implemented by Poste Italiane, and provide you with useful tips to protect your data and transactions.

Furthermore, we won’t just explain how to view the card number. We will also delve into other important aspects, such as:

• The different types of Postepay cards: Postepay Standard, Evolution, Connect, Digital, Green, and IoStudio, each with specific features and functionalities.
• The security measures adopted by Poste Italiane: to protect your data and transactions.
• What to do if your card is lost or stolen: how to block it and request a new card.
• Other useful features of the Postepay app: such as the Pwallet and managing your BancoPosta account.
• How to contact Postepay customer support: in case of problems or questions.

If you’re ready to discover everything there is to know about how to view your Postepay card number on the app and make the most of this tool, keep reading!

Differences Between Postepay Card Types

Poste Italiane offers several types of Postepay cards, each with specific features and functionalities. The main ones are:

• Postepay Standard: the basic prepaid card, ideal for online shopping and occasional withdrawals. It is widely used for internet purchases: 35% of e-commerce transactions in Italy are made with a Postepay card.
• Postepay Evolution: the card with an IBAN that offers advanced features, such as bank transfers, salary/pension credits, and direct debits for utilities.
• Postepay Connect: an offer that includes a Postepay Evolution card and a PosteMobile SIM with a single fee and some joint services.
• Postepay Digital: the fully digital card, designed for online payments and use with digital wallets.
• Postepay Green: the card for young people aged 10 to 17, with parental control features.
• IoStudio Postepay: a card created in collaboration with the Ministry of Education, University and Research, dedicated to all high school students. The card is distributed free of charge by school offices and has no top-up fees or issuance costs.

The Postepay app provides a unified platform to manage all types of Postepay cards, offering a consistent user experience regardless of the card type you own.

Viewing Your Postepay Card Number on the App

Poste Italiane has simplified access to your Postepay card information directly through the app. To view your card number, follow these simple steps:

1. Open the Postepay app on your smartphone.
2. Log in to your account by entering your credentials (username and password) or using SPID.
3. On the main screen, select the Postepay card whose number you want to view.
4. Tap the “Settings” button, usually represented by a gear icon.
5. Tap the “eye” icon on the card of interest.
6. Your Postepay card number will be displayed on the screen.

Important: For security reasons, the card number may be partially hidden. By tapping the eye icon, you can view the full number. This security measure prevents unauthorized access to sensitive information if someone briefly sees your phone screen.

In addition to viewing the card number, the Postepay app allows you to access all your card details, including the expiration date and the CVV2/CVC2 code. This means you can conveniently make online purchases without needing to carry the physical card with you.

If you cannot access the Postepay app, you can request your card details (number, expiration date, and CVC2) through the “RICHIEDI CODICI” (REQUEST CODES) service on the Postepay website (postepay.it). This service will send the expiration date and CVC2 via SMS and the card number to your “Bacheca” (Dashboard) on postepay.it.

You can also enable your Postepay card in the Poste Italiane app by entering the expiration date, the CVV2/CVC2 code, and the SMS code received on the phone number associated with the card.

Web Security for Online Transactions

Poste Italiane offers the “Web Security” service to ensure greater security for your online transactions. This service allows you to link a mobile number to your Postepay card and enable the 3D Secure protocol for online purchases.

The “Postepay Web Security” system further enhances the security of online transactions on Poste Italiane websites. It uses a dynamic one-time password (OTP) sent via SMS to the registered mobile number to authorize transactions.

Security Measures for Viewing the Card Number

Poste Italiane employs several security measures to protect user data and ensure information security. To view your Postepay card number on the app, you must log in to your account with your credentials or via SPID.

To ensure maximum security, it is advisable to:

• Never share your login credentials with anyone. This includes your password, device code, and any other security codes.
• Use a strong password and change it periodically. A strong password should contain a combination of uppercase and lowercase letters, numbers, and symbols.
• Enable two-factor authentication for an extra layer of security. Two-factor authentication requires a second verification method, such as a one-time code sent to your phone, in addition to your password, making it harder for malicious actors to access your account.
• Always verify the authenticity of the Postepay app before downloading or updating it. Make sure to download the Postepay app only from official stores (App Store for iOS and Google Play Store for Android) or the Poste Italiane website.

What to Do if Your Card is Lost or Stolen

If your Postepay card is lost or stolen, it is crucial to block it immediately to prevent unauthorized use. You can block the card:

• By calling the toll-free number 800.00.33.22 from Italy or +39.06.45.26.33.22 from abroad.
• Through the Postepay app, the BancoPosta app, or the postepay.it website.

After blocking the card, you must file a report with the relevant authorities (Police or Carabinieri). You can then request a new card by following the instructions provided by Poste Italiane.

If you have blocked your card due to theft, loss, or unauthorized use, you can activate the new card in the Postepay app, the BancoPosta app, or online. You will be asked to upload or photograph all pages of the police report or, if you still have the old card, to upload or photograph an image of the old card cut through the chip.

In the event that a refund request for unauthorized transactions is denied by Poste Italiane, you may need to take legal action. Ruling no. 26916/2020 clarifies that in the case of a report for improper or fraudulent use of Postepay, the burden of proof lies with Poste Italiane. However, if the theft report is not filed promptly, the burden of proof falls on the customer.

Other Features of the Postepay App

In addition to viewing the card number and managing your Postepay cards, the app offers several other useful features:

• Pwallet: this feature allows you to store your payment cards, identity documents, loyalty cards, and post office appointment details in one place. Pwallet is immediately available when you open the app, but personal information is only shown after authentication.
• BancoPosta account management: you can enable your BancoPosta current account in the Poste Italiane app using the “Codice Dispositivo Conto” (Account Device Code). This allows you to access your account information and perform banking operations directly from the app.

How to Contact Postepay Customer Support

In case of problems or questions, you can contact customer support Postepay through several channels:

• Phone: +39.06.45.26.3322 (from Italy and abroad) .
• Website: www.poste.it or www.postepay.it
• Postepay App: “Help” section

Operators are available from Monday to Saturday, from 8:00 AM to 8:00 PM.

Conclusions

The Postepay app proves to be a complete and secure tool for managing your prepaid cards. The ability to view your Postepay card number directly from the app offers additional convenience to users, simplifying online transactions and ensuring immediate access to essential information. The security measures adopted by Poste Italiane, such as two-factor authentication and partial obscuring of the card number, help protect user data and prevent any unauthorized use.

But the Postepay app doesn’t stop there. It offers a wide range of features that go far beyond simply viewing the card number. Thanks to the app, you can:

• Manage all types of Postepay cards from a single platform, with a consistent and intuitive user experience.
• Make online payments easily and securely, thanks to integration with digital wallets and the 3D Secure protocol.
• Monitor your card balance and transactions in real time, with the option to set up custom notifications.
• Top up your card in various ways, such as by bank transfer, with another Postepay card, or with cash at post offices.
• Block and unblock the card when needed, with the option to request a new card in case of loss or theft.
• Use the Pwallet to securely store your payment cards, identity documents, and loyalty cards.
• Manage your BancoPosta account, if enabled, with the ability to perform banking operations directly from the app.
• Contact Postepay customer support quickly and easily, by phone, website, or the app itself.

Ultimately, the Postepay app proves to be an indispensable application for all Postepay prepaid cardholders, offering a complete, secure, and intuitive management experience that simplifies daily life and allows you to have full control over your finances, directly from your smartphone.

Frequently Asked Questions