Poste Italiane has embarked on a decisive path of digital transformation, culminating in the launch of a new unified “Super App.” This tool aims to simplify the lives of millions of customers by integrating all services previously spread across different applications like BancoPosta and Postepay into a single platform. The goal is to offer a more modern and consistent user experience, a true digital post office on your smartphone that merges the group’s historical reliability with the latest technological innovations.

The introduction of this application is a fundamental step in the company’s omnichannel strategy, designed to create a direct and constant connection with customers. Starting from June 30, 2025, the migration of users from the old apps began, a gradual process that led to the decommissioning of BancoPosta and, subsequently, Postepay, to unify access to all services. This comprehensive guide illustrates step-by-step how to download and install the new app, making the most of its potential.

Where to Find and How to Download the Poste Italiane App

The official Poste Italiane application is available for free for smartphones and tablets. To ensure maximum security and avoid risks, it is essential to download it exclusively from your device’s official stores. The process is simple and takes only a few minutes.

For enhanced security, it is always advisable to keep your device’s operating system updated to the latest available version before proceeding with the installation of new applications.

Installation on Android Devices

For users with Android smartphones or tablets, the go-to place is the Google Play Store. Simply open the store, type “Poste Italiane” in the search bar, and locate the app developed by “Poste Italiane S.p.A.”. Once found, just tap the Install button and wait for the download and automatic installation to complete. Afterward, the app icon will appear on your home screen or in the app drawer, ready to be launched.

Installation on iOS Devices

For iPhone or iPad owners, the procedure is very similar and is done through the App Store. By opening Apple’s store and using the search function, type “Poste Italiane” to find the official application. A tap on the Get button and, if required, authentication via Face ID, Touch ID, or your Apple ID password, will start the download. Once installed, the app will be accessible directly from the device’s Home Screen.

First Login and Setup

Once the application is installed, the first login is a guided and intuitive step. There is no need to create a new account; you can use the same credentials (username and password) already used for the poste.it website. Upon opening, the app will ask you to log in. After entering your credentials, you will be asked for authorization via the old apps (if still present) or via the PosteID code.

The PosteID Code is a fundamental six-digit security tool, chosen by the user, that allows for quick and secure authorization of operations, including with biometric recognition like fingerprint or Face ID. This system not only protects access but also simplifies the authorization of payments and other transactional operations, in line with European PSD2 security standards.

Key Features of the New Super App

The unification of services into a single app brings numerous advantages, making the management of your finances and postal services simpler and more immediate. The new interface has been designed to be customizable, allowing the user to organize functions according to their preferences.

The new Super App has already been adopted by over 7 million customers and aims to become the single point of access for all the group’s services, from sending a registered mail guide to managing one’s savings.

Among the main integrated features are:

• Unified Financial Management: Check the balance and transactions of BancoPosta accounts and Postepay cards in a single screen. You can make bank transfers, top-ups, and pay bills, including by scanning a QR Code.
• Digital Postal Services: Real-time tracking of shipments, packages, and registered mail. Additionally, you can book your turn at the post office, saving precious time.
• Pwallet (Digital Wallet): One of the most interesting new features is the digital wallet where you can store not only payment cards but also documents, loyalty cards, and reservations.
• Cardless Withdrawal: You can withdraw cash from Postamat ATMs simply by scanning a QR Code generated by the app, without needing the physical card.
• Insurance and Phone Services: The app allows you to view and manage insurance policies, energy contracts, and your PosteMobile SIM card.

Troubleshooting Common Issues

During the transition phase to the new app, some users have reported technical difficulties such as slowdowns, sudden crashes, or authentication errors. These issues are often temporary and related to server overload or software bugs that are being resolved.

If you encounter problems, here are some simple steps that can help resolve them:

• Check system requirements: The app requires minimum operating system versions (Android 8.0 or iOS 13 and later) and sufficient memory space.
• Update the app: Make sure you have the latest version available from your store installed.
• Clear the cache: On Android, clearing the app’s cache from the phone’s settings can resolve crashes or slowdowns.
• Restart the device: A simple phone restart is often the most effective solution for temporary issues.

In case of persistent problems with access or with operations such as picking up a shipment after a delivery notice, you can always consult the help sections on the official Poste Italiane website or contact customer service. For issues related to a specific registered mail item, such as a registered mail code 689, the app offers direct tracking tools.

Conclusion

The new Poste Italiane app marks a significant evolution in the relationship between the company and its customers, projecting a deeply rooted Italian institution into the digital future. By centralizing a wide range of services, from financial to postal management, the application meets the need for simplicity, speed, and security. Although the transition has presented some initial challenges, the project demonstrates Poste Italiane’s commitment to innovation and to offering a powerful and comprehensive tool capable of genuinely simplifying the daily lives of millions of people. The adoption of this Super App represents a step forward towards an increasingly integrated and accessible ecosystem of services.

Frequently Asked Questions