Oh no, my Postepay Evolution has been stolen! Panic? Of course, it’s an understandable reaction. But take a deep breath, because in this guide I will walk you step-by-step through everything you need to do to block your card, report the theft, and request a new Postepay, minimizing the damage and getting back to normal as soon as possible. I know how frustrating and worrying it is to find yourself in this situation, but trust me, by following this advice you can resolve everything effectively.

The Postepay Evolution is a convenient and versatile payment tool, but like any valuable item, it can be stolen. The good news is that there are well-defined procedures to protect your funds and get a new card. In this article, I will explain in detail every action to take, from the very first hours after the theft until you receive your new card.

Together, we will cover how to immediately block the card to prevent fraudulent use, the importance of filing a report with the competent authorities, and the different ways to request a new Postepay Evolution. Not only that, but I will also give you useful information on the security measures offered by Postepay and how to dispute any unauthorized charges. We will also talk about the timelines and costs associated with these operations, and I will provide you with practical tips to prevent future thefts.

The goal is to provide you with a complete and easy-to-follow guide, designed specifically for the readers of TuttoSemplice.com. I want you to feel informed and confident in dealing with this unpleasant situation. Remember, acting promptly is essential, and I am here to give you all the information you need. Together, we will make sure this inconvenience is just a bad memory!

Immediately Blocking Your Postepay Evolution Card: Your Top Priority

The very first thing to do when you realize your Postepay Evolution has been stolen is to block it immediately. Every second counts to prevent someone from using it for unauthorized purchases. Fortunately, Postepay provides several channels to block it quickly and effectively.

How to Block the Card: All Available Channels

If you have the Postepay App installed on your smartphone, this is one of the fastest ways to block your card. Log in to the app with your credentials and look for the card management section. Here you should find the option to block your Postepay Evolution. Follow the on-screen instructions to complete the process. The app offers a convenient and immediate way to block the card, leveraging the user’s likely familiarity with mobile interfaces. Mobile apps are increasingly used for banking and financial services, making this a primary and accessible option for many users.

Alternatively, you can block your card by accessing the official Postepay website (postepay.poste.it) from your computer or another device. Log in to your personal area and locate the section related to your cards. Here too, you should find the option to block your Postepay Evolution. The website provides another readily available option for blocking, particularly useful if the user does not have immediate access to the app or prefers using a computer. Users might access their accounts via web browsers on various devices, making this a crucial alternative method.

If you don’t have access to the app or website, or simply prefer to speak with an operator, you can block your Postepay Evolution by phone. Postepay provides two dedicated numbers:

• From Italy: Call the toll-free number 800 003 322. This number is active 24 hours a day, 7 days a week.
• From abroad: Call the number +39 06 45 26 33 22. This number is also active 24/7, but the call may be charged depending on your phone operator.

When you call, have your Postepay Evolution card number (the 16-digit identification code) handy and, if your card was activated before May 2, 2018, you may also be asked for the blocking code you were given at the time of activation. Providing both a toll-free number for domestic calls and an international number ensures accessibility for users in various situations. Having the necessary information ready speeds up the blocking process.

Why Blocking the Card Immediately Is Crucial

Blocking your Postepay Evolution as quickly as possible is crucial for several reasons. First, it prevents anyone who has taken your card from making purchases, withdrawals, or other transactions in your name. This protects you from financial losses that could otherwise occur rapidly.

Furthermore, promptly blocking the card is a fundamental step to be able to dispute any unauthorized charges that may have been made between the time of the theft and the block. Most financial institutions, including Postepay, have procedures for refunding fraudulent transactions, but your promptness in blocking the card is often an essential requirement.

Remember that, for fraudulent expenses made before the block, the law protects the cardholder for any expense exceeding €150.

Postepay offers multiple channels for blocking, which indicates a focus on user convenience and accessibility in emergency situations. Providing options like app, website, and phone caters to different user preferences and accessibility, ensuring anyone can quickly block their card. The 24/7 availability of the phone lines underscores the importance of immediate action and Postepay’s commitment to responding to urgent customer needs.

Card theft can happen at any time, so having round-the-clock support is critical for a timely response. The potential need for a “blocking code” for older cards suggests a legacy security measure that may not be relevant for newer cards.

Filing a Theft Report: A Crucial Step for Your Protection

After blocking your Postepay Evolution, the next essential step is to file a theft report with the competent authorities. In Italy, you can go to either the State Police (Polizia di Stato) or the Carabinieri (military police). Both law enforcement agencies are authorized to receive reports of this kind. Clearly indicating the two main authorities to approach for filing a report simplifies the process for the user.

Where to File the Report: Polizia or Carabinieri?

When you go to a police station or a Carabinieri station to file a report, it’s important to have some useful information with you to facilitate the procedure:

• Your valid identification document (ID card, passport, driver’s license).
• Your Postepay Evolution card number.
• The approximate place, day, and time you believe the theft occurred.
• Details about how the theft occurred, if you have any.
• The last time you used the card and where.
• Any suspicious or unauthorized transactions you noticed on your statement (if available).
• The card’s blocking code, if it was provided by the phone operator.

Always request a copy of the report signed and stamped by the authority that received it. This document will be essential for subsequent procedures. The copy of the report serves as official documentation for further actions.

The Importance of the Report for Potential Refunds

Filing a theft report is not just a legal obligation, but also a crucial step to be able to request a potential refund from Postepay for fraudulent transactions that occurred after the theft but before the block (although the block should be immediate). The report provides official proof of the incident and certifies that you did not carry out those operations.

Without the report, your refund request may not be accepted. Furthermore, the report could be useful in the (albeit remote) event that the physical card is found.

The requirement of a valid ID for filing a report is in line with standard legal procedures for identification and verification. This ensures the report is officially linked to the cardholder. The need to provide details about the theft (time, location, circumstances) helps authorities in their investigation, even if the chances of recovering the card are slim.

Requesting a New Postepay Evolution Card: Here’s How

Once you have blocked your old Postepay Evolution and filed a report, the next step is to request a new card. Postepay offers several ways to do this, making the process as simple as possible.

The Different Ways to Request

You can go in person to any Post Office with the copy of the report you filed, a valid ID, and your tax code. Here you can fill out the request form for a new Postepay Evolution. In some cases, you might receive the new card directly at the post office, already activated.

If you prefer, you can also request a new Postepay Evolution online through the Postepay website (postepay.poste.it) or via the Postepay App.

Log in to your personal area and follow the instructions for requesting a new card. To speed up the online or in-app request, you may need your SPID (Public Digital Identity System) credentials. Alternatively, you will be asked for an ID document, your mobile number, and your device’s camera. Once the online request is approved, you might receive a notification in the app and via email and be able to start using the digital version of your new card immediately, without having to wait for the physical card to arrive.

The physical card will then be sent to the home address you provided. In some cases, you might also be able to request a replacement card via the toll-free number at the time of blocking and have it delivered directly to your home.

Documents Required for the Request

Regardless of the request method chosen, you will generally be asked for the following documents:

• A valid identification document (ID card, passport, driver’s license).
• Your Tax Code card (Tessera del Codice Fiscale) or regional health card (in some cases, the Electronic Identity Card may suffice as proof of the Tax Code).
• The copy of the theft report (especially if you go to a post office).

Postepay offers both in-person and digital options for requesting a new card, catering to different levels of digital literacy and user preferences. Some users prefer the direct interaction of a branch visit, while others appreciate the convenience of online or app-based services.

The ability to immediately receive a digital version of the card after online approval offers a significant convenience advantage and allows the user to quickly resume online transactions. This feature minimizes the disruption to the user’s ability to make online payments while waiting for the physical card.

What to Do After Blocking and Reporting: The Next Steps

After blocking your Postepay Evolution and filing a report, it is crucial to carefully check your transactions. Access your personal area on the Postepay website or through the app to check your statement and ensure there are no transactions you don’t recognize.

Pay special attention to any small charges, as scammers sometimes make small test transactions before attempting larger withdrawals or purchases.

If you find suspicious or unauthorized transactions, you must immediately dispute these charges. Postepay provides a specific charge dispute form that you can download from the official website.
This form, duly completed and signed, along with a copy of the police report and the account statement, can be sent to Postepay through various methods:

• Registered mail with return receipt to the address indicated on the form (usually PostePay S.p.A. – Patrimonio destinato IMEL – Gestione Reclami – Viale Europa, 190 – 00144 Roma).
• Fax to the indicated number (usually 06-98680330).
• PEC (certified email) to the indicated address (usually reclami.postepay@pec.posteitaliane.it).
• Submitted at any Post Office.
• Online, through your personal area on the Postepay website.

It is important to send the dispute within 60 days of the incident to have a better chance of getting a refund. Poste Italiane will have 60 days to respond to your dispute and, if applicable, provide the refund via bank transfer or credit to a new Postepay.

Once you receive your new Postepay Evolution, you will need to activate it before you can use it. The activation process is simple and can be done in several ways:

• By going to any Post Office and providing a copy of the report filed with the competent authorities.
• Through the Poste Italiane App, the Postepay App, or the BancoPosta App.
• By logging into your personal area on the Postepay website (postepay.it).
• In some cases, also at Postamat ATMs.

The PIN code for your new card will remain the same as the previous card, so you can continue to use it for payments and withdrawals. The remaining balance on the blocked card will be automatically transferred to your new Postepay Evolution.

Remember that the blocked card becomes invalid and cannot be reactivated. If you find it after blocking it, you will no longer be able to use it. The only thing you can do is transfer any remaining balance to the new card.

The automatic balance transfer minimizes inconvenience and potential loss of funds for the user. This user-friendly feature ensures a smoother transition and reduces the administrative burden on the user.

Postepay Evolution Security Measures: How to Protect Yourself

Postepay Evolution offers several security measures to protect your funds and transactions. It’s important to know and use them effectively.
As required by European regulations, Postepay uses at least two of the following factors to authorize transactions and access sensitive information: knowledge (password, PIN), possession (phone, SMS/OTP), and inherence (fingerprint, facial recognition).

It is essential to link your mobile phone number to your Postepay Evolution card. This allows you to receive OTP (One-Time Password) codes via SMS to authorize online purchases and other operations. Make sure the associated number is always up to date.
The app offers an additional layer of security. If the app is installed and configured, many operations can be authorized via a push notification and entering your PosteID Code or through biometrics (fingerprint or facial recognition).

This is a personal code you create when enabling products in the app. It is required to authorize transactions made through the app.

Enable notifications in the app and/or via SMS to be informed in real-time of every transaction made with your card. This allows you to quickly identify any suspicious activity. You can also temporarily block your card for payments, withdrawals, and online purchases directly from the Postepay app. This feature can be useful if, for example, you have temporarily misplaced your card and want to prevent misuse.

In addition to the security measures offered by Postepay, there are some precautions you can take to further protect your card and your funds:

• Keep your PIN safe: Never write the PIN on the card or store it with it. Memorize it and do not share it with anyone. When you enter it, make sure no one is watching you.
• Never share your personal data and security codes: Postepay will never ask you for your login credentials (username, password, PosteID code), your card details (number, expiration date, CVV), or OTP codes via email, SMS, or phone. Be wary of anyone who makes these requests.
• Beware of online (phishing) and phone scams: Do not click on suspicious links received via email or SMS and never provide your sensitive data to so-called telephone operators. Always verify the authenticity of communications.
• Use secure websites for online purchases: Check that the site’s address begins with “https” and that there is a padlock symbol in the address bar. Consider using intermediary payment systems like PayPal for added security.
• Do not use public Wi-Fi networks for sensitive operations: Avoid making online transactions or accessing your Postepay account when connected to unsecured public Wi-Fi networks.
• Enable transaction notifications: As mentioned, notifications help you monitor your card’s activity and quickly spot any anomalies.
• Consider lowering spending and withdrawal limits: If you don’t need high limits, you can set lower thresholds to reduce potential damage in case of theft or fraud.
• Regularly update the Postepay app and your smartphone’s operating system: Updates often include security improvements.
• If you lose the smartphone associated with the Postepay app, immediately request the cancellation of your PosteID Code. Providing practical tips for secure card usage empowers users to take proactive steps to prevent theft and fraud. Covering both physical security and digital habits offers a comprehensive approach to prevention. Small behavioral changes can significantly reduce the risk of theft.

Card data theft and online and phone scams are unfortunately increasingly common. Here’s how to protect yourself:

• Do not respond to suspicious emails, SMS, or phone calls asking for your card details, login credentials, or security codes. Postepay will never contact you in this way to ask for this information.
• Do not click on links in suspicious emails or SMS. These links could lead you to fraudulent websites created to steal your data. Always manually type the Postepay website address (postepay.poste.it) into your browser.
• Be wary of offers that are too good to be true or urgent communications that require your immediate action. Scammers often use these tactics to rush you and trick you into making mistakes.
• Do not top up a Postepay or use other payment methods at the request of strangers, especially in exchange for promises of easy money or goods at bargain prices.
• Always verify the identity of the seller or buyer when making online transactions, especially on classifieds platforms or social media.
• Report any suspicious emails or SMS to Postepay by forwarding them to antiphishing@posteitaliane.it.
• Keep your antivirus and antimalware software updated on your computer and smartphone. Educating users about common online and phone scams helps them recognize and avoid fraudulent attempts to steal their card details or money. Providing specific examples of such scams makes the advice more concrete and memorable. Cybercriminals are constantly evolving their tactics, so keeping users informed about the latest threats is important.

Even the most robust technical security measures can be bypassed if users are tricked into revealing sensitive data.

Timelines and Costs: What You Need to Know

Blocking your Postepay Evolution card in case of theft or loss is generally free of charge. The replacement of the card with a new Postepay Evolution costs €5. This amount will be debited from the balance of your new card.

However, if the replacement is due to a dispute of an unauthorized charge or if Postepay identifies fraudulent activity on the card and blocks it, the replacement cost may be refunded.

After requesting a new Postepay Evolution, the time to receive it can vary depending on the request method. If you made the request at a Post Office, in some cases you might receive the card immediately, already activated. If you made the request online or via the app, the physical card will generally be mailed to the home address you provided during registration.

Shipping times may vary, but you should usually receive it within a few business days. Remember that, in the case of an online request, you may be able to immediately use the digital version of your new card through the app, without having to wait for the physical card. If you requested the replacement via the toll-free number at the time of blocking, the new card will be mailed to your home.

If you have disputed unauthorized charges on your Postepay Evolution, Postepay generally has 60 days to respond to your request and, if successful, to issue the refund. The refund can be made via bank transfer to your current account or as a credit on your new Postepay Evolution.

Consult the Official Postepay Guides and FAQs

In addition to this guide, I recommend you consult the official Postepay sources directly for the most up-to-date and detailed information on the procedures to follow in case of card theft.

You can find this information on the official Postepay website (postepay.poste.it) and in the FAQ (Frequently Asked Questions) section of the site. The Poste Italiane website (poste.it) may also contain useful information in the section dedicated to assistance and online security. You might also find downloadable informational documents in PDF format from the Postepay and Poste Italiane websites that summarize the procedures and security measures.

From the official Postepay FAQs and guides, some key points emerge that are useful to keep in mind:

• In case of theft, loss, or unauthorized use of the card, the priority is to immediately block the card.
• The block can be done via the app, the website, or by calling the numbers 800 003 322 (from Italy) and +39 06 45 26 33 22 (from Italy and abroad).
• After the block, a new card is generally sent automatically to the home address.
• To activate the new card, you may need to go to a Post Office with a copy of the police report.
• The remaining balance is automatically transferred to the new card.
• It is advisable to file a report with the competent authorities in case of theft or loss.
• To dispute unauthorized charges, you must fill out a specific form and send it to Postepay.
• Postepay offers several security measures, such as linking a mobile number, OTP codes, and using the app.
• In case of losing your PIN, you can request a duplicate from Customer Service. Summarizing key information from official sources provides a quick overview for the user and reinforces the main steps to follow. Users may not have the time or inclination to read all official documentation, so highlighting the most important points is beneficial.

Valuable Tips to Prevent the Theft of Your Postepay Evolution

Prevention is always better than cure. Here are some practical tips to reduce the risk of your Postepay Evolution being stolen in everyday life:

• Always be aware of where you keep your card: Do not leave it unattended and store it in a safe place, like an inner pocket of your wallet or bag.
• Do not unnecessarily display your card in public.
• Be wary of pickpockets and scammers, especially in crowded places or on public transport.
• If you use a digital wallet on your smartphone, protect your device with a secure unlock code (PIN, fingerprint, facial recognition).
• Do not write down your card’s PIN on your phone or other unsecured electronic devices.
• If you lose your wallet or bag, immediately check if your Postepay Evolution is still there.
• Consider using RFID-blocking wallets or sleeves to protect your card from unauthorized contactless reading attempts. Providing simple daily precautions helps users integrate security measures into their routine. Covering both physical security and digital habits offers a comprehensive approach to prevention. Small behavioral changes can significantly reduce the risk of theft.

Card data theft and online and phone scams are unfortunately increasingly common. Here’s how to protect yourself:

• Do not respond to suspicious emails, SMS, or phone calls asking for your card details, login credentials, or security codes. Postepay will never contact you in this way to ask for this information.
• Do not click on links in suspicious emails or SMS. These links could lead you to fraudulent websites created to steal your data. Always manually type the Postepay website address (postepay.poste.it) into your browser.
• Be wary of offers that are too good to be true or urgent communications that require your immediate action. Scammers often use these tactics to rush you and trick you into making mistakes.
• Do not top up a Postepay or use other payment methods at the request of strangers, especially in exchange for promises of easy money or goods at bargain prices.
• Always verify the identity of the seller or buyer when making online transactions, especially on classifieds platforms or social media.
• Report any suspicious emails or SMS to Postepay by forwarding them to antiphishing@posteitaliane.it.
• Keep your antivirus and antimalware software updated on your computer and smartphone. Educating users about common online and phone scams helps them recognize and avoid fraudulent attempts to steal their card details or money. Providing specific examples of such scams makes the advice more concrete and memorable. Cybercriminals are constantly evolving their tactics, so keeping users informed about the latest threats is important.

Comparison Table: Immediate Actions in Case of Theft

Conclusions

Having your Postepay Evolution stolen is undoubtedly an unpleasant and worrying experience. However, as we have seen in this guide, by following a few fundamental steps, it is possible to handle the situation effectively, minimizing the damage and quickly obtaining a new card.

Timeliness is the key word in these cases: blocking the card immediately is the first and most important step to protect your funds from fraudulent use. Do not underestimate the importance of filing a report with the competent authorities, as this is not only your civic right and duty but also a crucial element for initiating refund procedures with Postepay and for requesting a new card.

The various methods made available by Postepay for blocking and requesting a new card demonstrate the institution’s attention to its customers’ needs, offering accessible solutions via app, website, and phone. Using these channels quickly and efficiently can make a difference in limiting the negative consequences of the theft.

Always remember to carefully check your transactions after blocking the card and to dispute any unauthorized charges by following the indicated procedures.
In addition to managing the emergency, it is essential to reflect on the importance of prevention.

Adopting simple but effective security measures in daily life and paying special attention to online and phone scams can significantly reduce the risk of finding yourself in this situation again. Awareness and information are the best weapons to protect your assets and your peace of mind.

I hope this complete and detailed guide has been helpful. Remember, you are not alone in this situation. Unfortunately, many people have to deal with the theft of their card. The important thing is to remain calm, follow the indicated steps, and do not hesitate to contact Postepay customer service for any doubts or needs. With the right amount of attention and promptness, you can overcome this inconvenience and return to using your Postepay Evolution safely.

Frequently Asked Questions