In Brief (TL;DR)
Deactivating Iliad voicemail is a simple and fast operation that can improve your user experience.
You can choose between different methods: USSD code, online personal area, or customer service.
After deactivation, optimize your call management with a few simple tips.
The devil is in the details. 👇 Keep reading to discover the critical steps and practical tips to avoid mistakes.
Do you want to get rid of Iliad voicemail and take back control of your calls? Yes, it is possible! And in this complete guide, I will explain how to do it, step by step, quickly and easily. If you are tired of receiving notifications for voice messages you don’t care about, if you prefer to manage your calls directly and personally, or if you simply want to optimize your experience with your Iliad SIM, then you are in the right place. Deactivating Iliad voicemail is an operation accessible to everyone, even those who do not consider themselves tech experts.
In this article, which represents an ultimate and updated guide, I will accompany you in discovering all available methods to say goodbye to Iliad voicemail. We will explore the most useful USSD codes together, I will guide you through the online procedure via the personal area, and I will explain how to request assistance from customer service, if necessary. But that’s not all! We will also delve into the pros and cons of deactivation, to help you make a conscious and informed decision. I will give you practical advice on what to do after deactivating voicemail, to manage your calls in the best way and not miss important communications.
Finally, I will answer the most frequently asked questions on the subject, to clear up any doubts and provide you with a complete picture. Get ready to become a true expert in managing Iliad voicemail, and to live a simpler and more personalized mobile experience. Start reading now and discover how easy it is to take back control of your Iliad line! With this guide, deactivating Iliad voicemail will no longer hold any secrets for you. Don’t wait any longer, read on!

Why Deactivate Iliad Voicemail: Pros and Cons
Voicemail, a service created to avoid missing important calls, can turn into a nuisance in daily life. Before guiding you through deactivation, it is essential to understand why you might want to deactivate it and what the potential disadvantages are.
The Benefits of Deactivating Iliad Voicemail
- Greater control: By deactivating voicemail, you directly manage every call. You decide whether to answer, call back, or ignore, without the automatic intervention of the service.
- No more unwanted notifications: Eliminate notifications of new voice messages, often useless or coming from unknown numbers. Gain peace of mind and reduce distractions.
- Time saving: You will no longer have to listen to voice messages only to find out they were unimportant calls. Optimize your time and focus on what really matters.
- Improved privacy: Some users prefer not to leave voice messages for privacy reasons. By deactivating voicemail, you respect the choice of those calling you and protect your information.
- Personalized management: If you prefer, you can use third-party apps for call and message management, which offer more advanced and customizable features compared to standard voicemail.
Possible Disadvantages of Deactivation
- Loss of important calls (potential): If you are often busy or cannot answer immediately, you might miss important calls from clients, family, or friends. However, whoever is looking for you can always call back or send you an SMS.
- Lack of an automatic “backup”: Voicemail can be useful as a backup in case of no answer or phone turned off. By deactivating it, you lose this function. Consider if this is a crucial aspect for you.
- Used to the service: If you are accustomed to voicemail, you might initially miss this service. It is a matter of habit and finding a new balance in call management.
In summary: the decision to deactivate Iliad voicemail is personal and depends on your needs and habits. Carefully evaluate the pros and cons to understand if this choice is right for you. If you prefer greater control and fewer distractions, deactivation could be the ideal solution.
How to Deactivate Iliad Voicemail: All Methods Step by Step

Now that you have weighed the pros and cons, let’s move on to the practical part: how to concretely deactivate Iliad voicemail. Fortunately, Iliad offers several options to meet the needs of all users. Here are the most effective and simple methods to follow:
1. Deactivating Iliad Voicemail via USSD Code
The fastest and most universal method to deactivate Iliad voicemail is using a USSD code. These are numerical sequences that, once typed on the phone keypad, allow you to interact directly with the operator’s services. To deactivate Iliad voicemail, follow these simple steps:
- Open the numeric keypad on your smartphone, as if you were to dial a phone number.
- Type the following USSD code:
##21# - Press the call button (usually the green handset icon).
Wait a few seconds. You should see a confirmation message on your phone display indicating the deactivation of voicemail for all calls. Congratulations, you have deactivated Iliad voicemail in the blink of an eye!
Alternative USSD Codes for Selective Deactivation
The code ##21# completely deactivates voicemail. But Iliad also offers more specific USSD codes to deactivate voicemail only in certain situations. Here are the most useful ones:
- Deactivate voicemail in case of “No Answer”:
##61#(Voicemail will no longer activate if you do not answer the call). - Deactivate voicemail in case of “Busy”:
##67#(Voicemail will no longer activate if you are already engaged in another conversation). - Deactivate voicemail in case of “Unreachable”:
##62#(Voicemail will no longer activate if your phone is off or out of coverage).
How to use these alternative codes? The process is identical to the one seen for code ##21#. Just replace ##21# with the desired code (for example, ##61#) and press the call button.
Verifying Deactivation
To ensure that the deactivation was successful, you can use a verification code:
- Open the numeric keypad.
- Type:
*#21# - Press the call button.
If voicemail is deactivated, you will see a message confirming the “deactivation” status for unconditional call forwarding.
Advantages of the USSD Method:
- Simplicity and speed: It is the fastest and simplest method to deactivate voicemail.
- Universality: It works on all phones, both smartphones and older phones.
- Free: Using USSD codes is completely free.
- Selective deactivation: Allows you to deactivate voicemail only in certain situations (with alternative codes).
Disadvantages of the USSD Method:
- None in particular: It is a reliable method with no particular contraindications.
2. Deactivating Iliad Voicemail via Online Personal Area
If you prefer a more visual and comprehensive interface, you can deactivate Iliad voicemail through your online personal area on the Iliad website. Here is how to do it:
- Open your preferred browser (Chrome, Firefox, Safari, etc.) on your computer or smartphone.
- Type in the address bar:
www.iliad.it - Click on “Personal Area” (usually at the top right).
- Enter your Iliad credentials: User ID and Password. If you don’t remember them, follow the password recovery procedure.
- Once logged in, navigate the menu until you find the section related to “Voicemail” or “Service Management”. The exact location may vary slightly over time.
- Inside the “Voicemail” section, you should find an option to deactivate the service. It could be a button to toggle off, a checkbox to uncheck, or a menu item to select.
- Follow the on-screen instructions to complete the deactivation.
- Confirm the deactivation, if requested.
Wait a few minutes for the change to be applied to your profile. Iliad voicemail should now be deactivated.
Advantages of the Online Method:
- Visual interface: The online personal area offers a more intuitive and easy-to-use interface compared to USSD codes, especially for those unfamiliar with the latter.
- Complete management: In the personal area, you can also manage other Iliad services besides voicemail, such as checking credit, tariff options, etc.
- Accessibility: You can access the personal area from any device with an internet connection (computer, smartphone, tablet).
Disadvantages of the Online Method:
- Requires an internet connection: Unlike USSD codes, this method requires an active internet connection.
- Slightly longer process: Deactivation via the personal area requires a few more steps compared to the USSD code.
3. Contacting Iliad Customer Service for Deactivation
If you prefer direct contact with Iliad support, you can call customer service and request the deactivation of voicemail. Here is how to proceed:
- Pick up your phone with the Iliad SIM.
- Dial the Iliad customer service number: 177
- Listen carefully to the voice menu and follow the instructions to speak with an operator. Usually, you will need to select the option related to technical assistance or service management.
- Once on the line with the operator, clearly explain that you wish to deactivate voicemail on your Iliad line.
- The operator may ask for some personal data to verify your identity (name, surname, phone number, tax code, etc.). Provide the requested information.
- Confirm your request for deactivation.
- Ask for confirmation from the operator that the deactivation has been carried out correctly.
The Iliad operator will proceed to deactivate voicemail on your line. The change should be active within a few minutes.
Advantages of Contacting Customer Service:
- Direct assistance: You speak directly with an operator who can guide you step by step and answer your questions.
- Solution for problems: If you have difficulties with other deactivation methods, customer service can offer personalized support.
- Immediate verification: The operator can verify immediately that the deactivation was successful.
Disadvantages of Contacting Customer Service:
- Wait times: You may have to wait on the line before speaking with an operator, especially during peak hours.
- Dependence on the operator: Deactivation depends on the availability and competence of the operator.
- Less autonomy: Compared to other methods, this requires less autonomy on your part.
Comparative Table of Iliad Voicemail Deactivation Methods

| Method | Speed | Simplicity | Accessibility | Cost | Selective Deactivation | Internet Required |
|---|---|---|---|---|---|---|
USSD Code (##21#) | Very Fast | Very Simple | Universal | Free | No | No |
| Alternative USSD Codes | Fast | Simple | Universal | Free | Yes | No |
| Online Personal Area | Medium | Simple | High | Free | Yes (generally) | Yes |
| Customer Service 177 | Slow | Medium | Medium | Free | Yes | No |
Legend:
- Speed: Time required to complete deactivation.
- Simplicity: Ease of executing the method.
- Accessibility: Availability of the method on different devices and contexts.
- Cost: Any costs associated with the method.
- Selective Deactivation: Possibility to deactivate voicemail only in certain situations.
- Internet Required: Requirement of an internet connection to use the method.
Choose the method that best suits your needs! If you are in a hurry and want the quickest solution, the USSD code is the ideal choice. If you prefer a visual interface and need to manage other Iliad services, the online personal area is perfect. If you need direct assistance or encounter problems, customer service is at your disposal.
What to Do After Deactivating Iliad Voicemail
Once Iliad voicemail is deactivated, here are some useful tips to optimize your call management and not miss important communications:
- Enable call notifications: Make sure you have notifications enabled for incoming calls on your smartphone. This way, you won’t miss any calls, even if the phone is in silent or vibration mode. Check your phone settings (Android or iPhone) and enable notifications for the “Phone” app.
- Use “quick callback”: If you cannot answer immediately, use the “quick callback” function of your smartphone (if available). This way, you can easily call back the numbers that tried to reach you, without having to search for them in the call history.
- Save important numbers in contacts: Save the phone numbers of the people and companies most important to you (family, friends, clients, suppliers, etc.) in your contacts. This way, you will immediately recognize who is calling you and can decide whether to answer or call back later.
- Inform your contacts (if necessary): If you use voicemail for work or important communications, you might want to inform your contacts that you have deactivated the service. Suggest they send you an SMS or an email in case of urgency, if they cannot reach you by phone.
- Consider alternative apps for call management: There are numerous apps for smartphones that offer advanced features for call management, such as call filtering, call recording, voicemail transcription (even if you no longer have Iliad voicemail). Explore the available options and choose the one that best suits your needs.
Remember: deactivating Iliad voicemail is a personal choice. The important thing is to find the right balance between control, privacy, and effective management of communications. With these tips, you will be able to make the most of your Iliad SIM, without the “burden” of voicemail.
Conclusions

In conclusion, deactivating Iliad voicemail represents a conscious choice for those who desire greater control over their communication and prefer to directly manage telephone interactions. As we have seen in this detailed guide, Iliad provides several methods to proceed with deactivation, each with its own pros and cons. The choice of the most suitable method depends on your personal preferences, your familiarity with technology, and your specific needs.
The USSD code ##21# confirms itself as the fastest and most universal option, ideal for those looking for an immediate and no-frills solution. Deactivation via the online personal area offers a more intuitive and comprehensive interface, suitable for those who prefer a visual approach and wish to manage other Iliad services as well. Finally, contacting customer service represents the most “human” and assisted solution, recommended for those who need personalized support or encounter difficulties with other methods.
Beyond the chosen method, it is essential to carefully evaluate the pros and cons of deactivation before proceeding. While you gain in control, privacy, and time savings (avoiding listening to useless voice messages), you might lose the utility of an automatic “backup” in case of no answer or phone turned off. However, with careful management of call notifications, the use of quick callback, and saving important numbers in contacts, it is possible to minimize the risk of missing important calls even without active voicemail.
Ultimately, the deactivation of Iliad voicemail is not a definitive and irreversible choice. You can reactivate the service at any time, following an equally simple procedure (using reactivation codes or via the personal area). This allows you to experiment and find the ideal configuration for your Iliad line, based on your evolving needs. Don’t be afraid to try, change your mind, and adapt your phone settings to your needs! Technology is at your service, and it is up to you to shape it to make it perfectly functional for your daily life. Experiment, get informed, and take control of your communication!
Frequently Asked Questions

To completely deactivate Iliad voicemail, type the USSD code ##21# and press the call button.
Yes, you can use ##61# to deactivate in case of «No Answer», ##67# for «Busy» and ##62# for «Unreachable».
Yes, you can reactivate voicemail at any time via USSD codes or the online personal area.
Yes, both deactivation and reactivation of Iliad voicemail are completely free.
Yes, USSD deactivation codes should also work from abroad, but it may depend on the local network. Alternatively, you can use the online personal area if you have an internet connection.
If you deactivate voicemail, callers who do not get an answer will not be able to leave voice messages. The call will end without activating voicemail.
You can access the Iliad personal area from the official website www.iliad.it by clicking on «Personal Area».
If you encounter problems, contact Iliad customer service at 177 for direct assistance.
Yes, there are several smartphone apps that offer advanced features for call management, such as call filtering, recording, message transcription, etc.

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